Here, you'll find information on how to get assistance from our dedicated team to ensure a seamless integration with the Glider API.

Contact Support

If you have any questions or encounter issues while working with the Glider API, our support team is ready to assist you. Here is how to get in touch:

Send an email to [email protected]. provide detailed information about your inquiry, such as Glider environment (production or sandbox), error messages, HTTP request data, and any recent changes to your application or environment.

Information for Reporting Issues

When reporting issues, please include the following details to help us quickly and effectively troubleshoot the problem:

• Your customer id
• Glider environment (production or sandbox)
• Exact error messages or screenshots of the errors (if applicable)
• HTTP request data (endpoint URL, headers, body)
• Any changes made to your application or environment before the issue occurred
• x-request-id from the response headers

Severity Levels

When reporting an issue, indicate the severity level in the email subject line using the following format:

• [Normal] for minor or no loss of service, fully usable with workarounds. Also used for feature requests, documentation clarifications, general questions, and feedback.
• [High] for partial loss of service with a major impact on business. A workaround may exist, but it could be inconvenient or impractical.
• [Critical] for Glider production environment being unavailable or a major malfunction preventing customers from using the Glider platform with no workaround available. The platform is unusable until the issue is fixed.

Choosing the appropriate severity level helps us prioritise and address your support requests promptly. We are committed to providing the best support experience to ensure the smooth operation of your systems with Glider.