Overview
Why Use webhooks
When developing integrations with Glider, you may require your applications to receive real-time event notifications from your Glider account to trigger corresponding actions in your back-end systems.
To facilitate this, you must register webhook endpoints. Once registered, Glider will push event data to your application's webhook endpoint in real-time as events occur in your Glider account. These webhook events are transmitted over HTTPS and delivered as a JSON payload containing an Event object.
Webhooks are particularly advantageous for handling asynchronous events such as when a customer's bank confirms a PayTo payment, a customer enrolls in a payment plan, or a customer completes a payment transaction.
Event Overview
Glider generates event data to notify you of activities within your account.
Upon the occurrence of an event, Glider creates a new Event object. A single API request may trigger the creation of multiple events. For example, sending an invoice to a customer could result in events for a new visit, a declined transaction, and a payment received.
By registering webhook endpoints in your Glider account, you enable Glider to automatically send Event objects via POST requests to the specified webhook endpoint hosted by your application. Once your webhook endpoint receives an Event object, your application can execute back-end actions, such as updating your billing system after a payment is made or a payment plan is registered.
Event Object
The Event object sent to your webhook endpoint provides a snapshot of the object that has changed.
A webhook will be triggered on these X events
| Event | Description |
|---|---|
| declined | a user attempts to pay an invoice but the transaction fails |
| paid | a user successfully pays an invoice |
| partially_paid | a user successfully partially pays an invoice |
| opened | a user clicked on the invoice link and visited the payment portal |
| registered | a user successfully registers a new payment plan |
| saved | a user successfully saves a new payment method |
| under_investigation | a user successfully pays an invoice using PayTo method, however the user's bank hold the transaction for further investigation. This will normally be solved automatically into a piad or declined transaction within few hours |
| paused | an installment has been paused |
| cancelled | an installment has been cancelled |
| resumed | an installment has been resumed |
| completed | an installment has completed all the payments |
| overdue | an installment failed a payment transaction and is waiting for the next retry date |
| stopped | an installment has failed to retry after a failed transaction |
Example event Payload
Below are the example of the payloads given for each event
{
"event": "paid",
"ts": "2025-03-28T04:52:52.000Z",
"invoice_id": 18587,
"batch_id": 10765,
"account_name": "John Myung",
"account_number": "568568-8568",
"amount": 123,
"invoice_status": "paid",
"overall_status": "paid",
"url": "https://flightcentre-staging.gliderplatform.com/083d7234",
"expiry_date": "2025-04-27T04:52:07.000Z",
"visits": 1,
"lastVisit": "2025-03-28T04:52:27.000Z",
"transactions": [
{
"created": "2025-03-28T04:52:51.000Z",
"status": "succeed",
"error": null,
"amount": 123,
"currency": "aud",
"receiptHash": "KbBlnxOWl1",
"reference": "rezbqgxh",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": "JOhn",
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
}
],
"total_transactions_amount": 123,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": null,
"plan_frequency": null,
"plan_start_date": null,
"plan_rate": null,
"plan_enabled": false,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Steel Asia",
"custom2_label": "Description",
"custom2_value": "Flight Meal",
"custom3_label": null,
"custom3_value": null,
"created": "2025-03-28T04:52:07.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "partially_paid",
"ts": "2025-03-28T04:58:23.000Z",
"invoice_id": 18588,
"batch_id": 10766,
"account_name": "Mike Portnoy",
"account_number": "A457-DG-57757",
"amount": 346,
"invoice_status": "partially_paid",
"overall_status": "partially_paid",
"url": "https://flightcentre-staging.gliderplatform.com/Z8eQWX14",
"expiry_date": "2025-04-27T04:55:25.000Z",
"visits": 2,
"lastVisit": "2025-03-28T04:57:53.000Z",
"transactions": [
{
"created": "2025-03-28T04:56:57.000Z",
"status": "declined",
"error": "Something went wrong during the payment processing: Payment instrument type is not accepted by this merchant account.\nCredit card type is not accepted by this merchant account.",
"amount": 346,
"currency": "aud",
"receiptHash": "POV2v6jV6x",
"reference": null,
"cardBrand": null,
"cardExpM": null,
"cardExpY": null,
"cardTruncated": null,
"cardHolderName": "Jate",
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T04:58:23.000Z",
"status": "succeed",
"error": null,
"amount": 156.35,
"currency": "aud",
"receiptHash": "aMB6OaZAl7",
"reference": "4bfmmd1k",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": "Jameson",
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
}
],
"total_transactions_amount": 156.35,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": null,
"plan_frequency": null,
"plan_start_date": null,
"plan_rate": null,
"plan_enabled": false,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Steel Asia",
"custom2_label": "Description",
"custom2_value": "Flight Ticket",
"custom3_label": null,
"custom3_value": null,
"created": "2025-03-28T04:55:25.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "declined",
"ts": "2025-03-28T04:56:41.000Z",
"invoice_id": 18588,
"batch_id": 10766,
"account_name": "Mike Portnoy",
"account_number": "A457-DG-57757",
"amount": 346,
"invoice_status": "not_paid",
"overall_status": "clicked",
"url": "https://flightcentre-staging.gliderplatform.com/Z8eQWX14",
"expiry_date": "2025-04-27T04:55:25.000Z",
"visits": 1,
"lastVisit": "2025-03-28T04:56:41.000Z",
"transactions": [
{
"created": "2025-03-28T04:56:57.000Z",
"status": "declined",
"error": "Something went wrong during the payment processing: Payment instrument type is not accepted by this merchant account.\nCredit card type is not accepted by this merchant account.",
"amount": 346,
"currency": "aud",
"receiptHash": "POV2v6jV6x",
"reference": null,
"cardBrand": null,
"cardExpM": null,
"cardExpY": null,
"cardTruncated": null,
"cardHolderName": "Jate",
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
}
],
"total_transactions_amount": 0,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": null,
"plan_frequency": null,
"plan_start_date": null,
"plan_rate": null,
"plan_enabled": false,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Steel Asia",
"custom2_label": "Description",
"custom2_value": "Flight Ticket",
"custom3_label": null,
"custom3_value": null,
"created": "2025-03-28T04:55:25.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "opened",
"ts": "2025-03-28T04:45:34.000Z",
"invoice_id": 18586,
"batch_id": 10764,
"account_name": "Jameson",
"account_number": "4574-45-456",
"amount": 456,
"invoice_status": "not_paid",
"overall_status": "clicked",
"url": "https://flightcentre-staging.gliderplatform.com/24YQ7WPk",
"expiry_date": "2025-04-27T04:28:04.000Z",
"visits": 6,
"lastVisit": "2025-03-28T04:45:34.000Z",
"transactions": [],
"total_transactions_amount": 0,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": null,
"plan_frequency": null,
"plan_start_date": null,
"plan_rate": null,
"plan_enabled": false,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Crocs Asia",
"custom2_label": "Description",
"custom2_value": "Urgent Flight Ticket",
"custom3_label": null,
"custom3_value": null,
"created": "2025-03-28T04:28:04.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "registered",
"ts": "2025-03-28T05:04:02.000Z",
"invoice_id": 18589,
"batch_id": 10767,
"account_name": "Paul Gilbert",
"account_number": "54685-AG46G",
"amount": 5547,
"invoice_status": "registered",
"overall_status": "plan",
"url": "https://flightcentre-staging.gliderplatform.com/X8d2oX64",
"expiry_date": "2025-04-27T05:02:31.000Z",
"visits": 3,
"lastVisit": "2025-03-28T05:03:20.000Z",
"transactions": [],
"total_transactions_amount": 0,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": 1500,
"plan_frequency": "weekly",
"plan_start_date": "2025-03-29T00:00:00.000Z",
"plan_rate": null,
"plan_enabled": true,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Taylor Acoustic",
"custom2_label": "Description",
"custom2_value": "Year round ticket plan",
"custom3_label": null,
"custom3_value": null,
"instalment_scheduleStatus": null,
"instalment_version": 2,
"instalment_startdate": "2025-03-29T00:00:00.000Z",
"instalment_amount": 1500,
"instalment_lastAmount": 1047,
"instalment_totalAmount": 5547,
"instalment_noOfInstalments": 4,
"instalment_successfulPayments": null,
"instalment_instalmentsRemaining": 4,
"instalment_amountDue": null,
"instalment_totalAmountPaid": 0,
"instalment_amountOwned": 5547,
"instalment_retryCount": 0,
"instalment_updated": "2025-03-28T05:04:02.000Z",
"instalment_scheduledDate": null,
"instalment_details": {
"cardBrand": "Visa",
"cardExpM": "12",
"cardExpY": "2034",
"cardTruncated": "424242******4242",
"cardHolderName": null,
"paymentMethod": "card",
"bankAccountName": "",
"bankBsb": "",
"bankAccountNumber": "",
"paypalPayerID": null,
"paypalEmail": null,
"paypalFirstName": null,
"paypalLastName": null
},
"created": "2025-03-28T05:02:31.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "saved",
"ts": "2025-03-28T05:36:44.000Z",
"invoice_id": 18590,
"batch_id": 10768,
"account_name": "Pat Torpey",
"account_number": "4567457-457FDH-A346",
"amount": 0,
"invoice_status": "saved",
"overall_status": "saved",
"url": "https://flightcentre-staging.gliderplatform.com/V4Re0X7k",
"expiry_date": "2025-04-27T05:36:16.000Z",
"visits": 1,
"lastVisit": "2025-03-28T05:36:24.000Z",
"transactions": [],
"total_transactions_amount": 0,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": null,
"plan_frequency": null,
"plan_start_date": null,
"plan_rate": null,
"plan_enabled": false,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Exia Master Planners",
"custom2_label": "Description",
"custom2_value": "For future ticket booking",
"custom3_label": null,
"custom3_value": null,
"created": "2025-03-28T05:36:16.000Z",
"token": "cGF5bWVudG1ldGhvZF9jY19qY3RlN203Nw",
"tokenType": "card",
"tokenDetails": {
"token": "cGF5bWVudG1ldGhvZF9jY19qY3RlN203Nw",
"cardType": "Visa",
"truncatedCard": "424242******4242",
"expM": "12",
"expY": "2034",
"tokenType": "card",
"paymentMethod": "card"
}
}
{
"event": "under_investigation",
"ts": "2025-03-28T08:07:15.000Z",
"invoice_id": 2622,
"batch_id": 2461,
"account_name": "Single Campaign: 19g6im8si0jqj",
"account_number": "999001",
"amount": 990,
"invoice_status": "under_investigation",
"overall_status": "under_investigation",
"url": "https://testzeptotest-staging.gliderplatform.com/Q8Vg2Xkm",
"expiry_date": "2025-04-27T08:06:20.000Z",
"visits": 2,
"lastVisit": "2025-03-28T08:06:52.000Z",
"transactions": [
{
"created": "2025-03-28T08:06:51.000Z",
"status": "under_investigation",
"error": null,
"amount": 990,
"currency": "aud",
"receiptHash": "olVxR0nAM1",
"reference": null,
"cardBrand": null,
"cardExpM": null,
"cardExpY": null,
"cardTruncated": null,
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": "payto",
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": "[email protected]"
}
],
"total_transactions_amount": 0,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": null,
"plan_frequency": null,
"plan_start_date": null,
"plan_rate": null,
"plan_enabled": false,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": null,
"custom1_value": null,
"custom2_label": null,
"custom2_value": null,
"custom3_label": null,
"custom3_value": null,
"created": "2025-03-28T08:06:20.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "paused",
"ts": "2025-03-28T05:06:44.000Z",
"invoice_id": 18589,
"batch_id": 10767,
"account_name": "Paul Gilbert",
"account_number": "54685-AG46G",
"amount": 5547,
"invoice_status": "registered",
"overall_status": "plan",
"url": "https://flightcentre-staging.gliderplatform.com/X8d2oX64",
"expiry_date": "2025-04-27T05:02:31.000Z",
"visits": 3,
"lastVisit": "2025-03-28T05:03:20.000Z",
"transactions": [
{
"created": "2025-03-28T05:04:46.000Z",
"status": "succeed",
"error": null,
"amount": 1500,
"currency": "aud",
"receiptHash": "deBQJPYAz9",
"reference": "k2c8x1ap",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T05:05:46.000Z",
"status": "succeed",
"error": null,
"amount": 1500,
"currency": "aud",
"receiptHash": "6gA1n16WdG",
"reference": "nfg036we",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T05:06:44.000Z",
"status": "succeed",
"error": null,
"amount": 1500,
"currency": "aud",
"receiptHash": "9zADoLlBJl",
"reference": "e5kk5wtj",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
}
],
"total_transactions_amount": 1500,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": 1500,
"plan_frequency": "weekly",
"plan_start_date": "2025-03-29T00:00:00.000Z",
"plan_rate": null,
"plan_enabled": true,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Taylor Acoustic",
"custom2_label": "Description",
"custom2_value": "Year round ticket plan",
"custom3_label": null,
"custom3_value": null,
"instalment_scheduleStatus": "paused",
"instalment_version": 2,
"instalment_startdate": "2025-03-29T00:00:00.000Z",
"instalment_amount": 1500,
"instalment_lastAmount": 1047,
"instalment_totalAmount": 5547,
"instalment_noOfInstalments": 4,
"instalment_successfulPayments": 3,
"instalment_instalmentsRemaining": 1,
"instalment_amountDue": 1047,
"instalment_totalAmountPaid": 4500,
"instalment_amountOwned": 1047,
"instalment_retryCount": 0,
"instalment_updated": "2025-03-28T05:07:04.000Z",
"instalment_scheduledDate": null,
"instalment_details": {
"cardBrand": "Visa",
"cardExpM": "12",
"cardExpY": "2034",
"cardTruncated": "424242******4242",
"cardHolderName": null,
"paymentMethod": "card",
"bankAccountName": "",
"bankBsb": "",
"bankAccountNumber": "",
"paypalPayerID": null,
"paypalEmail": null,
"paypalFirstName": null,
"paypalLastName": null
},
"latest_instalment_note": {
"id": 53,
"instalmentId": 3309,
"invoiceId": 18589,
"status": "paused",
"note": "No money yet",
"actionDate": null,
"created": "2025-03-28T05:07:04.000Z"
},
"created": "2025-03-28T05:02:31.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "resumed",
"ts": "2025-03-28T05:06:44.000Z",
"invoice_id": 18589,
"batch_id": 10767,
"account_name": "Paul Gilbert",
"account_number": "54685-AG46G",
"amount": 5547,
"invoice_status": "registered",
"overall_status": "plan",
"url": "https://flightcentre-staging.gliderplatform.com/X8d2oX64",
"expiry_date": "2025-04-27T05:02:31.000Z",
"visits": 3,
"lastVisit": "2025-03-28T05:03:20.000Z",
"transactions": [
{
"created": "2025-03-28T05:04:46.000Z",
"status": "succeed",
"error": null,
"amount": 1500,
"currency": "aud",
"receiptHash": "deBQJPYAz9",
"reference": "k2c8x1ap",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T05:05:46.000Z",
"status": "succeed",
"error": null,
"amount": 1500,
"currency": "aud",
"receiptHash": "6gA1n16WdG",
"reference": "nfg036we",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T05:06:44.000Z",
"status": "succeed",
"error": null,
"amount": 1500,
"currency": "aud",
"receiptHash": "9zADoLlBJl",
"reference": "e5kk5wtj",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
}
],
"total_transactions_amount": 1500,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": 1500,
"plan_frequency": "weekly",
"plan_start_date": "2025-03-29T00:00:00.000Z",
"plan_rate": null,
"plan_enabled": true,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Taylor Acoustic",
"custom2_label": "Description",
"custom2_value": "Year round ticket plan",
"custom3_label": null,
"custom3_value": null,
"instalment_scheduleStatus": "on track",
"instalment_version": 2,
"instalment_startdate": "2025-03-29T00:00:00.000Z",
"instalment_amount": 1500,
"instalment_lastAmount": 1047,
"instalment_totalAmount": 5547,
"instalment_noOfInstalments": 4,
"instalment_successfulPayments": 3,
"instalment_instalmentsRemaining": 1,
"instalment_amountDue": 1047,
"instalment_totalAmountPaid": 4500,
"instalment_amountOwned": 1047,
"instalment_retryCount": 0,
"instalment_updated": "2025-03-28T05:31:18.000Z",
"instalment_scheduledDate": "2027-05-08T00:00:00.000Z",
"instalment_details": {
"cardBrand": "Visa",
"cardExpM": "12",
"cardExpY": "2034",
"cardTruncated": "424242******4242",
"cardHolderName": null,
"paymentMethod": "card",
"bankAccountName": "",
"bankBsb": "",
"bankAccountNumber": "",
"paypalPayerID": null,
"paypalEmail": null,
"paypalFirstName": null,
"paypalLastName": null
},
"latest_instalment_note": {
"id": 58,
"instalmentId": 3309,
"invoiceId": 18589,
"status": "resumed",
"note": "Will have to wait until year 2027",
"actionDate": "2027-05-08T00:00:00.000Z",
"created": "2025-03-28T05:31:18.000Z"
},
"created": "2025-03-28T05:02:31.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "completed",
"ts": "2025-03-28T07:03:45.000Z",
"invoice_id": 18613,
"batch_id": 10791,
"account_name": "Silvers Roger",
"account_number": "45774-5474DFG4",
"amount": 457,
"invoice_status": "registered",
"overall_status": "plan",
"url": "https://flightcentre-staging.gliderplatform.com/985jXnQk",
"expiry_date": "2025-04-27T06:35:39.000Z",
"visits": 3,
"lastVisit": "2025-03-28T06:36:07.000Z",
"transactions": [
{
"created": "2025-03-28T07:01:46.000Z",
"status": "succeed",
"error": null,
"amount": 180,
"currency": "aud",
"receiptHash": "m3BGDdRA06",
"reference": "ar25b4kw",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T07:02:47.000Z",
"status": "succeed",
"error": null,
"amount": 180,
"currency": "aud",
"receiptHash": "POV2vdwV6x",
"reference": "mfvn9gce",
"cardBrand": "Visa",
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"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
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"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T07:03:45.000Z",
"status": "succeed",
"error": null,
"amount": 97,
"currency": "aud",
"receiptHash": "deBQJ04Az9",
"reference": "n0kt7x3x",
"cardBrand": "Visa",
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"cardExpY": 2034,
"cardTruncated": "4242",
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"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
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"payId": null
}
],
"total_transactions_amount": 277,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": 180,
"plan_frequency": "weekly",
"plan_start_date": "2025-03-29T00:00:00.000Z",
"plan_rate": null,
"plan_enabled": true,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Brittle & Peanut",
"custom2_label": "Description",
"custom2_value": "Flight Meal Plan",
"custom3_label": null,
"custom3_value": null,
"instalment_scheduleStatus": "completed",
"instalment_version": 2,
"instalment_startdate": "2025-03-29T00:00:00.000Z",
"instalment_amount": 180,
"instalment_lastAmount": 97,
"instalment_totalAmount": 457,
"instalment_noOfInstalments": 3,
"instalment_successfulPayments": 3,
"instalment_instalmentsRemaining": 0,
"instalment_amountDue": 0,
"instalment_totalAmountPaid": 457,
"instalment_amountOwned": 0,
"instalment_retryCount": 0,
"instalment_updated": "2025-03-28T07:03:45.000Z",
"instalment_scheduledDate": null,
"instalment_details": {
"cardBrand": "Visa",
"cardExpM": "12",
"cardExpY": "2034",
"cardTruncated": "424242******4242",
"cardHolderName": null,
"paymentMethod": "card",
"bankAccountName": "",
"bankBsb": "",
"bankAccountNumber": "",
"paypalPayerID": null,
"paypalEmail": null,
"paypalFirstName": null,
"paypalLastName": null
},
"created": "2025-03-28T06:35:39.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "overdue",
"ts": "2025-03-28T05:40:45.000Z",
"invoice_id": 18591,
"batch_id": 10769,
"account_name": "John Petrucci",
"account_number": "J346JKJ463-DFH-554",
"amount": 547,
"invoice_status": "registered",
"overall_status": "plan",
"url": "https://flightcentre-staging.gliderplatform.com/n4Zd59Qk",
"expiry_date": "2025-04-27T05:40:03.000Z",
"visits": 3,
"lastVisit": "2025-03-28T05:40:21.000Z",
"transactions": [
{
"created": "2025-03-28T05:40:45.000Z",
"status": "declined",
"error": "Something went wrong during the payment processing: Payment method token is invalid.",
"amount": 90,
"currency": "aud",
"receiptHash": "mvAgyO9VL6",
"reference": null,
"cardBrand": null,
"cardExpM": null,
"cardExpY": null,
"cardTruncated": null,
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
}
],
"total_transactions_amount": 0,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": 90,
"plan_frequency": "weekly",
"plan_start_date": "2025-03-29T00:00:00.000Z",
"plan_rate": null,
"plan_enabled": true,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Majesty Inc.",
"custom2_label": "Description",
"custom2_value": "Ticket Plan for the year 2025",
"custom3_label": null,
"custom3_value": null,
"instalment_scheduleStatus": "overdue",
"instalment_version": 2,
"instalment_startdate": "2025-03-29T00:00:00.000Z",
"instalment_amount": 90,
"instalment_lastAmount": 7,
"instalment_totalAmount": 547,
"instalment_noOfInstalments": 7,
"instalment_successfulPayments": 0,
"instalment_instalmentsRemaining": 7,
"instalment_amountDue": 90,
"instalment_totalAmountPaid": 0,
"instalment_amountOwned": 547,
"instalment_retryCount": 0,
"instalment_updated": "2025-03-28T05:40:45.000Z",
"instalment_scheduledDate": "2025-03-30T00:00:00.000Z",
"instalment_details": {
"cardBrand": "Visa",
"cardExpM": "12",
"cardExpY": "2034",
"cardTruncated": "424242******4242",
"cardHolderName": null,
"paymentMethod": "card",
"bankAccountName": "",
"bankBsb": "",
"bankAccountNumber": "",
"paypalPayerID": null,
"paypalEmail": null,
"paypalFirstName": null,
"paypalLastName": null
},
"created": "2025-03-28T05:40:03.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "stopped",
"ts": "2025-03-28T05:43:44.000Z",
"invoice_id": 18591,
"batch_id": 10769,
"account_name": "John Petrucci",
"account_number": "J346JKJ463-DFH-554",
"amount": 547,
"invoice_status": "registered",
"overall_status": "plan",
"url": "https://flightcentre-staging.gliderplatform.com/n4Zd59Qk",
"expiry_date": "2025-04-27T05:40:03.000Z",
"visits": 3,
"lastVisit": "2025-03-28T05:40:21.000Z",
"transactions": [
{
"created": "2025-03-28T05:40:45.000Z",
"status": "declined",
"error": "Something went wrong during the payment processing: Payment method token is invalid.",
"amount": 90,
"currency": "aud",
"receiptHash": "mvAgyO9VL6",
"reference": null,
"cardBrand": null,
"cardExpM": null,
"cardExpY": null,
"cardTruncated": null,
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T05:41:44.000Z",
"status": "declined",
"error": "Something went wrong during the payment processing: Payment method token is invalid.",
"amount": 90,
"currency": "aud",
"receiptHash": "rMBEDqzVQ5",
"reference": null,
"cardBrand": null,
"cardExpM": null,
"cardExpY": null,
"cardTruncated": null,
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T05:42:43.000Z",
"status": "declined",
"error": "Something went wrong during the payment processing: Payment method token is invalid.",
"amount": 90,
"currency": "aud",
"receiptHash": "2NA5O2RVar",
"reference": null,
"cardBrand": null,
"cardExpM": null,
"cardExpY": null,
"cardTruncated": null,
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T05:43:43.000Z",
"status": "declined",
"error": "Something went wrong during the payment processing: Payment method token is invalid.",
"amount": 90,
"currency": "aud",
"receiptHash": "8eVj0ykAa3",
"reference": null,
"cardBrand": null,
"cardExpM": null,
"cardExpY": null,
"cardTruncated": null,
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
}
],
"total_transactions_amount": 0,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": 90,
"plan_frequency": "weekly",
"plan_start_date": "2025-03-29T00:00:00.000Z",
"plan_rate": null,
"plan_enabled": true,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Majesty Inc.",
"custom2_label": "Description",
"custom2_value": "Ticket Plan for the year 2025",
"custom3_label": null,
"custom3_value": null,
"instalment_scheduleStatus": "stopped",
"instalment_version": 2,
"instalment_startdate": "2025-03-29T00:00:00.000Z",
"instalment_amount": 90,
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"instalment_successfulPayments": 0,
"instalment_instalmentsRemaining": 7,
"instalment_amountDue": 90,
"instalment_totalAmountPaid": 0,
"instalment_amountOwned": 547,
"instalment_retryCount": 3,
"instalment_updated": "2025-03-28T05:43:44.000Z",
"instalment_scheduledDate": null,
"instalment_details": {
"cardBrand": "Visa",
"cardExpM": "12",
"cardExpY": "2034",
"cardTruncated": "424242******4242",
"cardHolderName": null,
"paymentMethod": "card",
"bankAccountName": "",
"bankBsb": "",
"bankAccountNumber": "",
"paypalPayerID": null,
"paypalEmail": null,
"paypalFirstName": null,
"paypalLastName": null
},
"created": "2025-03-28T05:40:03.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
{
"event": "cancelled",
"ts": "2025-03-28T05:06:44.000Z",
"invoice_id": 18589,
"batch_id": 10767,
"account_name": "Paul Gilbert",
"account_number": "54685-AG46G",
"amount": 5547,
"invoice_status": "registered",
"overall_status": "plan",
"url": "https://flightcentre-staging.gliderplatform.com/X8d2oX64",
"expiry_date": "2025-04-27T05:02:31.000Z",
"visits": 3,
"lastVisit": "2025-03-28T05:03:20.000Z",
"transactions": [
{
"created": "2025-03-28T05:04:46.000Z",
"status": "succeed",
"error": null,
"amount": 1500,
"currency": "aud",
"receiptHash": "deBQJPYAz9",
"reference": "k2c8x1ap",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T05:05:46.000Z",
"status": "succeed",
"error": null,
"amount": 1500,
"currency": "aud",
"receiptHash": "6gA1n16WdG",
"reference": "nfg036we",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
},
{
"created": "2025-03-28T05:06:44.000Z",
"status": "succeed",
"error": null,
"amount": 1500,
"currency": "aud",
"receiptHash": "9zADoLlBJl",
"reference": "e5kk5wtj",
"cardBrand": "Visa",
"cardExpM": 12,
"cardExpY": 2034,
"cardTruncated": "4242",
"cardHolderName": null,
"paypalPayer": null,
"paymentMethod": null,
"bankAccountName": null,
"bankBsb": null,
"bankAccountNumber": null,
"payId": null
}
],
"total_transactions_amount": 1500,
"receipt_email": null,
"receipt_date": null,
"handler": "[email protected]",
"contact": "",
"plan_amount": 1500,
"plan_frequency": "weekly",
"plan_start_date": "2025-03-29T00:00:00.000Z",
"plan_rate": null,
"plan_enabled": true,
"plan_max_term": null,
"plan_max_term_period": null,
"custom1_label": "Business Name",
"custom1_value": "Taylor Acoustic",
"custom2_label": "Description",
"custom2_value": "Year round ticket plan",
"custom3_label": null,
"custom3_value": null,
"instalment_scheduleStatus": "cancelled",
"instalment_version": 2,
"instalment_startdate": "2025-03-29T00:00:00.000Z",
"instalment_amount": 1500,
"instalment_lastAmount": 1047,
"instalment_totalAmount": 5547,
"instalment_noOfInstalments": 4,
"instalment_successfulPayments": 3,
"instalment_instalmentsRemaining": 1,
"instalment_amountDue": 1047,
"instalment_totalAmountPaid": 4500,
"instalment_amountOwned": 1047,
"instalment_retryCount": 0,
"instalment_updated": "2025-03-28T05:33:22.000Z",
"instalment_scheduledDate": null,
"instalment_details": {
"cardBrand": "Visa",
"cardExpM": "12",
"cardExpY": "2034",
"cardTruncated": "424242******4242",
"cardHolderName": null,
"paymentMethod": "card",
"bankAccountName": "",
"bankBsb": "",
"bankAccountNumber": "",
"paypalPayerID": null,
"paypalEmail": null,
"paypalFirstName": null,
"paypalLastName": null
},
"latest_instalment_note": {
"id": 59,
"instalmentId": 3309,
"invoiceId": 18589,
"status": "cancelled",
"note": "Nevermind dont wait until 2027. Just cancel it.",
"actionDate": null,
"created": "2025-03-28T05:33:22.000Z"
},
"created": "2025-03-28T05:02:31.000Z",
"token": null,
"tokenType": null,
"tokenDetails": null
}
Webhook Configuration
Glider supports both Basic and Bearer Token authentication methods. By specifying your preference during the signup process, all API calls will include the appropriate authentication header. Additional headers can be added upon request.
The webhook delivery system will attempt to deliver messages multiple times over a 24-hour period, employing an exponential back-off strategy if it fails to receive a 2xx response code. If the webhook exceeds the maximum number of allowed attempts as defined in its configuration, it will enter an errored state and will not automatically retry delivery.
Example of a webhook configuration
{
"Headers": {
"Authorization": "Bearer xxx...",
"Content-Type": "application/json"
},
"failureThreshold": 10,
"batchingIntervalInMinutes": 2
"callbackUrl": "https://backend.ourpower.com/webhook",
"events": [
"opened",
"declined",
"paid",
"partially_paid",
"registered",
"saved",
"under_investigation"
]
}
Updated 22 days ago